To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
You can return the product and get a full refund within one month after receiving it due to product quality problems. We will also pay for return shipping.
Due to product quality problems within 1-3 months of receiving the product, we can replace it with a new one, but the customer pays for the logistics costs incurred.
Due to product quality problems within 3-12 months of receiving the product,we can repair it for free, but the customer pays for the logistics costs incurred.
About the refund issue,you should receive a refund after we receive the returned product and check the quality of the product. We will deal with it as soon as possible after receiving the returned product, so that you can receive the refund as soon as possible. This time includes the shipping time for your return and the time it takes us to process your return once we receive it and the time it takes to process the return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.