# Upon checkout, you receive the message “can't be shipped to the address you entered” Can we really not ship to your country?

The reasons are as follows:

1. The delivery location you selected is not suitable. At present, we have set up four warehouses: Chinese warehouse, German warehouse, American warehouse, and British warehouse.
Generally speaking, German customers can choose to ship from the German warehouse. However, if you choose to ship from Germany using a non-German address, you may be prompted that you cannot ship.
Customers outside Germany, the United Kingdom, and the United States can choose to ship from Chinese warehouses, because Chinese warehouses can ship to most countries around the world.

2. It is also possible that the shipping service provider we are currently cooperating with cannot deliver to your address. A small number of customers will encounter this problem, but you can contact us, we will actively improve our logistics conditions, and hope to ship the product to you.

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